What is the return and exchange policy?

We totally get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original listed condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights. If you return an item within 30 days of the purchase’s original calendar date, we'll give you a full refund in the original form of payment. 

If you return an item within 31 and 60 days of the purchase’s original calendar date, we'll give you BleuCredit in the form of a Discount Code for the amount equivalent to the price you paid for the item. When multiple items are returned, the Discount Code will be for the amount equivalent to the total sum of the prices you paid for each item. To find out more about returning items between 31 and 60 days, click here. We aim to refund you within 14 days of receiving the returned item. If you request a refund for an item during the above time frames but you’re unable to return it to us for some reason, please get in touch - but any refund will be at our discretion.

We don't accept returns for:

• unwanted items after the specified returns period above. (30 days)
• Items marked Final Sale
• Items in unsalable condition listed below

If you attempt to make a return with these items listed above, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Hygiene and the safety of our customers is essentially important, as a result certain items are not eligible to be returned for refunds including:

• Face + Body products if opened, used or protective seal is not intact
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewelry if the seal has been tampered with or is broken.
• Face coverings if the seal has been tampered with or is broken.

None of this affects your statutory rights.

Condition

Of course, it's fine, in fact, it’s encouraged to try an item on like you would in a physical shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All returned items are subject to a Quality Control inspection upon arrival. 

While all returned items shipped using a Paperless return label will receive a complimentary tracking number once scanned, returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

If we notice an unusual pattern of returns activity that doesn't sit right: i.e. we suspect someone is actually wearing their purchases and then returning them, ordering and returning excessively, or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you. 

Please note, products marked as Final Sale are not eligible for return or refund. Want to exchange an item? We don't offer exchanges on orders - if you would like a different size or color, please return your unwanted item and place a new order.

• If you've received an item which isn't quite right click here for more information on faulty products. Or click here for more information on incorrect items. 

In case you didn’t know, Bleu Berry's is Team Paperless! We do not send return slips with your order- instead, you can create your return through your Bleu Berry's account. At the moment you'll need to print a returns label if you want to return, but we're working on ways around this so watch this space! 

• Click here for more information on how to return

Related Topics

How do I create a return? 

Lost or Stolen Card 

Can I return more than one order in the same parcel? 

Return Address