I've received a faulty item, what should I do?

We're really sorry if you've received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' as your reason for return. 

• For more information on how to return, click here. If you're not able to create a return, please get in touch with Customer Care. 

 Please bear in mind that all items are inspected on return, and those with wear and tear (not specified in the items listing) rather than a fault may not be refunded in full. Please note - we're not able to send replacements for faulty items. 

Related Topics

What is the return and exchange policy? 

Refunds & Returns FAQs

I've received an incorrect item, what do I do? 

I'm missing an item from my order, what should I do?

How do I create a return?