Jun 19, 2023

What should I do if I’m having problems with your mobile site?

We’re sorry if you’re having trouble with our mobile site.

It might be worth checking your internet connection to see if this resolves the issue. Just disable and re-enable your connection via wifi or airplane mode.

If the above recommended doesn't work, most technical issues can be resolved by clearing your browser’s cache and cookies. If you’re not sure how to clear your mobile browser’s cache and cookies, please see below:

iOS - Safari

If you’re using Safari on an iOS device, go to your Settings menu. You’ll see Safari listed with some other apps.

Simply select Safari and then select ‘Clear History’ and ‘Clear Cookies and Data’. Once you’ve done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop.

iOS – Chrome

If you’re using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other).

Select ‘Settings’ and then ‘Privacy’ on the next screen. You’ll then see the options to clear your cache and cookies. Once you’ve done this, simply close and reopen Chrome again and go to our website. You should now see our mobile site instead of desktop.

Android

If you’re using an Android device, then with your browser open, press the Menu button.

Select ‘Clear Browsing Data’ and then ‘Privacy’ on the next screen. You’ll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser’s support documents which you can most likely find online.