Return & Exchange Policy

Breaking The Ice

We offer a strict 14-day return window for a partial refund or store credit. The 14-day window begins the exact calendar day your tracking number is marked as “Delivered” by the shipping courier. Any return requests submitted after day 14 will be automatically rejected by our system.

Shipping Fees

No. All original shipping, handling, and delivery fees are 100% non-refundable. When a return is processed, the original cost of postage will be completely deducted from your final refund amount.

Restocking Fee

Yes. To cover the cost of individual garment processing, meticulous measurement re-verification, sanitization, and restocking labor, all approved returns are subject to a strict 15% restocking fee. This fee is calculated based on the item’s purchase price and will be automatically deducted from your final refund.

Item Condition Requirements

To be eligible for an approved return, garments must be returned in the exact pristine condition they were received. Because cosmetic and chemical transfer permanently ruins curated clothing fibers, we enforce zero-tolerance rules for try-on markings. To pass inspection, returned garments:

• Must be entirely unworn, unwashed, and completely odor-free (no perfume, cologne, body sprays, or smoke).
• Must be 100% free of cosmetic transfer, including foundation, lipstick, lip gloss, face powder, sunscreens, or self-tanners.
• Must contain zero chemical or hygiene markings, including white deodorant streaks or sweat marks.
• All original custom inventory hangtags, size cards, or strings must remain physically attached and completely untampered with.

Items returned with cosmetic blemishes, try-on markings, or missing/detached tags will be automatically rejected and shipped back to the customer at their own expense.

Return Shipping Costs

The customer is fully responsible for covering all return shipping and handling costs. We do not provide prepaid return shipping labels. We highly recommend using a trackable shipping service with postal insurance, as we cannot issue a refund if your return package is lost or stolen by the courier before reaching our facility.

Protection Against Policy Abuse

To preserve the integrity of our individual drops and protect our independent business against wardrobing fraud (buying clothes simply to wear once for media/events and return), our backend system actively monitors return frequencies. We reserve the right to flag accounts, cap total annual return thresholds, or permanently refuse service if patterns of high-volume returns or policy abuse are detected.

Lost or Damaged Packages

If a mail courier officially loses your package in transit before it is scanned as delivered, you are fully protected. Every shipment is 100% insured. We will open a claim with the carrier and issue you a full store credit or replacement automatically.